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Post by admin on Nov 27, 2006 16:52:16 GMT -5
Just a heads up to all readers. Verizon has been in my neck of the woods going door to door. They are trying to set people up for fiber optic hook ups. Be prepared to make a decision if you want the hook up or not.
There were two men dressed similar in black and red colored jackets. They had proper ID. They were not asking for entry into residences. These two guys were only making appointments, so as to help as many people as possible in one shot.
The fiber optic lines are in the air, not in the ground. ( at least in my area). It is important for any person digging a hole to know if there are underground cables. Digging through one can cost you a lot of money.
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fiber is good for you
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Post by fiber is good for you on Nov 27, 2006 18:27:19 GMT -5
all the work is aboveground, not digging required! The Fiber INTERNET service is great, I have! This will replace all the old copper on the streets, If you'd prefer to not have them knocking at your door go to.... www22.verizon.com/content/consumerfios/packages+and+prices/packages+and+prices.htm. I have mine for 29.99 per month (10Mb pipe!!!), including all equipment (wifi router too!). If you have dial up or DSL, get rid of it and go for the fiber!!! If you have Cable, sorry~  . The Boro is one of the first communities in the STATE to have FIBER!!! This IS something of value! How exciting to be a broadband technology leader!!! Thanks Brian! |
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Post by Libyan Sibyl on Nov 27, 2006 21:23:03 GMT -5
I accidentally shot one of the poor bastards. I didn't think that I wanted anyone coming door to door.
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Post by admin on Nov 28, 2006 5:54:23 GMT -5
I accidentally shot one of the poor bastards. I didn't think that I wanted anyone coming door to door. What did you shoot him with? A spit ball?  |
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Post by admin on Nov 30, 2006 20:14:44 GMT -5
An up date. I do not pay the cable, telephone, or computer bills, my wife does. Verizon contacted her and she signed us up for this new fiber optic service. Verizon will be our provider for the above mentioned services. We will be saving a very nice chunk of change. On top of that, we will also get more cable channels ( With nothing to watch  ). From what I understand, we will also have faster internet access. I believe our monthly savings will be about seventy five dollars, just in time for another tax increase, I am sure  . |
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Post by Libyan Sibyl on Nov 30, 2006 22:18:01 GMT -5
Brian, I am sorry that you are getting better service and saving money because of a door-to-door service. I consider myself a "no-knocker" and therefore against it politically.
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Fiber is good for you
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Post by Fiber is good for you on Dec 1, 2006 7:26:26 GMT -5
Brian...did you get the "TV service" too? I went on line, and not see NJ listed, I'd like to hear how FIOS TV service is. I would consider this over my Satilite, anyone know if direct TV comes around to patch up the holes on the roof, left by their dishes, once you tell them By, By... That has to be a code violation  FIGFY |
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Post by Marc LeVine on Dec 1, 2006 11:46:40 GMT -5
I just fear that if everyone "runs" to Verizon CATV, we will seal the deal on a their monopoly on phone, Internet and CATV. Sure, they are making it look very attractive to sign on with them now, but how will they be later on? We've seen this before.
I've had a belly full of Verizon this summer when my Internet service went down. They put me out of business for an entire week and could care less. I must have put in 15-20 calls to their uncaring, technical drones/robots in some Indian call center.
Every discussion was robotic and no one was able to speak outside of the script or make an independent decision on my behalf. Not good. Be very careful.
I cringe when I see their new TV commercial, when the female customer says that she wants all of her services "from a company she actually LIKES." Come on...do we REALLY LIKE any of our utility companies? Let's face it...we are ALL only one late payment away from getting our service turned off by any and all of them. The larger they get, the more independent they become. We, each, are mere ants under their shoes.
What leverage do we have after the squash the competition and leave us with fewer choices?
Marc
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Post by admin on Dec 17, 2006 10:29:55 GMT -5
Just an update. We did have the Verizon service installed this week. So far, so good. The internet is much faster than the DSL we had before. No more phone filters and far fewer wires cluttering up the computer area. The fiber optic is a seperate line. The cable TV is not yet available, but will be easy to install.
We figure our total savings wil be about sixty dollars a month. As far as the cable goes, we are willing to give Verizon their chance. Comcast has been a bit of a disappointment.
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Post by admin on Dec 17, 2006 10:33:03 GMT -5
I just fear that if everyone "runs" to Verizon CATV, we will seal the deal on a their monopoly on phone, Internet and CATV. Sure, they are making it look very attractive to sign on with them now, but how will they be later on? We've seen this before. I've had a belly full of Verizon this summer when my Internet service went down. They put me out of business for an entire week and could care less. I must have put in 15-20 calls to their uncaring, technical drones/robots in some Indian call center. Every discussion was robotic and no one was able to speak outside of the script or make an independent decision on my behalf. Not good. Be very careful. I cringe when I see their new TV commercial, when the female customer says that she wants all of her services "from a company she actually LIKES." Come on...do we REALLY LIKE any of our utility companies? Let's face it...we are ALL only one late payment away from getting our service turned off by any and all of them. The larger they get, the more independent they become. We, each, are mere ants under their shoes. What leverage do we have after the squash the competition and leave us with fewer choices? Marc Marc, Unfortunately the crappy customer service you have written about is wide spread. I have found many companies that I use now have computers trying to talk to you. Try that when calling tech support. When a person does come on the phone, it becomes clear that they are not even on our continent and often have very poor English. Welcome to the Global approach of things. Customer service is the first casualty. |
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Post by fiberisgoodforyou on Dec 17, 2006 11:53:56 GMT -5
I just fear that if everyone "runs" to Verizon CATV, we will seal the deal on a their monopoly on phone, Internet and CATV. Sure, they are making it look very attractive to sign on with them now, but how will they be later on? We've seen this before. I've had a belly full of Verizon this summer when my Internet service went down. They put me out of business for an entire week and could care less. I must have put in 15-20 calls to their uncaring, technical drones/robots in some Indian call center. Every discussion was robotic and no one was able to speak outside of the script or make an independent decision on my behalf. Not good. Be very careful. I cringe when I see their new TV commercial, when the female customer says that she wants all of her services "from a company she actually LIKES." Come on...do we REALLY LIKE any of our utility companies? Let's face it...we are ALL only one late payment away from getting our service turned off by any and all of them. The larger they get, the more independent they become. We, each, are mere ants under their shoes. What leverage do we have after the squash the competition and leave us with fewer choices? Marc Marc, Unfortunately the crappy customer service you have written about is wide spread. I have found many companies that I use now have computers trying to talk to you. Try that when calling tech support. When a person does come on the phone, it becomes clear that they are not even on our continent and often have very poor English. Welcome to the Global approach of things. Customer service is the first casualty. My experience with Verizon FiOS has been VERY favorable, yes some tech support is outsource to another country, but when your speaking with CANADIANS (thank god), ABOAT vs ABOUT is easy to deal with AH! And I have never had a Hoaser phone tech! Yes, my experience has been....well Good for Me! I have NEVER has Comcast in my home, and don't plan to! My DirectTV has been flawless for the last 6 years, better Pic quality that from Cable, and the signal to you box needs to be digital, and the price is right too! Wait ti the electric company jumps in, the next big wave will be Broadband through your power lines! en.wikipedia.org/wiki/Power_line_communication ;D |
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Post by fiberisgoodforyou on Dec 17, 2006 12:00:55 GMT -5
This may be a handy URL....Verizon suggests Speakeasy's speed test, which is good, buy using as few different is recommend so you can judge consistence. www.dslreports.com/speedtestOf course downloading a few Mytube videos will also prove to you a world of difference too! |
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Post by Marc LeVine on Dec 18, 2006 9:27:07 GMT -5
This was my main point and if I were their employees, I'd be a little upset that I was not thought of highly enough to be empowered to make - at least - some routine decisions to help my customers.
A script only simplifies a job, but it doesn't create that warm and fuzzy feeling all of us customers want from vendors, who are seeking to offer us less for our hard earned money.
Marc
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Post by Marc LeVine on Dec 18, 2006 9:32:15 GMT -5
Of course, we'll all be watching and waiting for the reviews to come in.
Last year, I dropped Comcast in favor of DirectTV. I love satellite TV. Sure, it may go down, periodically, during a bad storm - but OVERALL, it has been a good experience for us. DirectTV customer service and billing have also been much nicer to work with than Comcast or Storer ever were. Of course. DirectTV is still humble and fighting for its market share. That's a positive for the customer.
Marc
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Post by Freehold Resident on Dec 18, 2006 11:14:08 GMT -5
One of my clients just partnered up with Verizon FIOS (the fiber optic sector) to deliver high-speed fiber optic internet, phone and video upgrades to many of their older garden-style 1960s and 1970s apartment buildings.
Found that pretty interesting...
F R
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Post by admin on Feb 24, 2007 18:51:29 GMT -5
It is finally here! We got our FIOS TV today and it is amazing. For those of you with direct TV I can not give you a comparison.
We have had cable and it was not always up to par. The cable would pixilate, stick, freeze, and was not always reliable.
We will have to see long term how the FIOS measures up as far as dependability. But for now, we have more channels and a really nice picture.
;D
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Post by fiberisgoodforyou on Feb 24, 2007 21:16:15 GMT -5
glad to hear that fibers turning out to be good for you!!!
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Post by admin on Feb 25, 2007 17:27:35 GMT -5
On a temper testing note, the cable company gets better. My wife calls up to cancel our cable service. They start a little dance trying to get us to stay as customers. The cable company offers to reduce our monthly payment by about forty dollars. Now they offer to reduce the cost? Too little, too late. I am surprise that my wife's Italian temper did not kick in, but she bit her tongue. I would called them every name in the book. ( most of which I can not print her due to the filter and i would have to censor myself.)
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Post by Marc LeVine on Feb 25, 2007 18:48:30 GMT -5
Wow! They are getting walloped by DirectTV, Dish Network and, now, Verizon. Finally, humble...eh? Too little, too late is right. How many of us were threatened with disconnects when we fell even one month behind?
I used to remind them (Storer/Comcast) that every business has an accounts receivable department for dealing with outstanding customer balances. You should see how much I am owed by rich clients in my own little business.
We only should hope that some form of competition in the TV industry remains. If Verizon crushes their competition, we all will really be in for it. With millions of customers they will swat us away, like flies, whenever we complain.
In fact, I'm sticking with DirectTV. I like the way they do business (courteous and attentive) with me and I don't want to become another tiny ant on Verizon's overpopulated ant hill.
Marc
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Post by Marc LeVine on Feb 25, 2007 18:58:31 GMT -5
Brian, do you have HDTV? If so, FIOS handles it well?
I don't have HDTV, yet. I don't plan on getting it until my 50" rear projection TV craps out on me. But, I suppose that FIOS is a little better than having to mount additional satellite dishes for DirectTV to work properly with HDTV.
But, again, I'm a little way off from having to make that decision. Right now, I'm pretty happy with DirectTV, as it is. I'm even happier being rid of Comcast!
Marc
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Post by fiberisgoodforyou on Feb 25, 2007 21:45:14 GMT -5
As tempted as I am for checking out Verizon FIOS TV, after all I am FIGFY, my first concern is , "OK now what to I do this the abandoned DISH on my roof"
If I take the DISH down, how do I fill the holes the DISH will leave on my roof?
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Post by admin on Apr 20, 2008 10:39:29 GMT -5
A little update on Verizon customer service.
I lost interenet service and some TV features. I called and got a computer that stated someone would call and come out to look. Nobody called so I called back and stayed on for ten minutes before getting a person. The person was great and I am now awaiting a new router. He got me back on line and all is well.
Moral of the story, if any have problems with Verizon, don't bother with the talking computer.
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Post by nikcap on May 20, 2008 11:25:51 GMT -5
I hesitant to signed up for the full blown Verizon service. I'm very happy and glad we did. The Internet service isn't as fast as Comcast, but the TV service is as good or better. The phone service and quality is infinitely better then what Comcast offered. The best part is that I done need to see those stupid Slowski commercials.  |
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). From what I understand, we will also have faster internet access. I believe our monthly savings will be about seventy five dollars, just in time for another tax increase, I am sure 
.
